Returns & Exchanges

We want you to be completely satisfied with your Abel Burner; if you are not entirely happy with your purchase, you can return your items within 30 days of receipt for a full refund or exchange. Please ensure that all products are returned in their original, unused condition and packaging to qualify for a return.

1

Initiate Your Return

Contact our customer care team with your order number and reason for return to receive a unique return authorization code.

2

Pack Securely

Carefully repackage your burner and oils in their original box, ensuring all components are protected to prevent damage during transit.

3

Ship the Item

Affix the provided shipping label or use a tracked courier service to send the package back to our studio address.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing